Can't find the answer you're looking for? Here are some of our frequently asked questions to help out!
First you will need to log into your account. Once you are logged in, you will be taken to the “Account” page.
The “Account” page will list your pet(s). Underneath the pet(s) name, you will have up to three options for contacting whiskerDocs: “Call,” “Email,” and “Chat.” Based on your need, select which option best suits your urgency. Calls and chats are typically answered in thirty (30) seconds. Email responses are typically answered within four (4) hours.
If you do not have an account, you will first need to create one. Click “My Account” in the upper right hand of the page, and then select “Sign Up” on the next page.
Once you have created an account, or if you already have an account, you will need to log in to the account. Once you are logged in, you will be taken to the “Account” page.
The “Account” page will list your pet(s). Underneath the pet(s) name, you will see three options: “Call,” “Email,” and “Chat.” Based on your subscription or need, select which option best suits your urgency.
Please note that as per our Plans page, Calls and Chats are the fastest method to speak with a veterinarian, and are typically answered within 30 seconds. Email is used when you do not need to immediately speak with a veterinarian. Most email messages are answered within four (4) hours.
Yes, this allows us to track all the information about your pet, and keep a history of your questions.