It is so wonderful to be able to do the online chat with someone, not have to wait to find a way to get to the vet and also have the vet bill (and the claim!) but just have a quick conversation and resolve the issue. I am so glad this service is available!
I truly valued this service and loved that it was so personal. I didn't even know I had this service and I will take advantage of any issues that come up, great value...
Great service to have! Thank you
Appreciated the Vet's sincerity and concern and their recommendation to help address the problem.
I really appreciate this service. Especially on weekends when the vet clinics are close and there is no recourse. It sure is a comfort to know that there is a professional you can call to for help even if it is just through the phone line. Thank you for being there!
The lady (Nicole) that I spoke to was exceptional. She explained everything to me in great detail and spent a great deal of time and patience.
Having the chance to talk with a vet helped me make a more informed decision about what action to take with my pet's healthcare.
As usual, Dr. Aimee gave me the best information and care for my dog, Bobo.
Having a much beloved and special needs dog who had a (sudden) malignant growth removed we consulted with both our trusted regular Vet and an Oncologist Vet. In the end, we became somewhat confused on how to proceed with her care and, how to accommodate her special needs (she was severely traumatized and doesn't handle anything unfamiliar well at all). My conversation with Dr. Sandy and the material that she subsequently sent to me was exactly and fully what we needed to complete a plan on how to proceed. This service is absolutely amazing and valuable beyond measure. We even received a call the day after we received the emailed information to inquire if the information helped us and inquiring if we needed anything further. I can't overstate the value and comfort provided by this benefit.